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Wednesday, November 4 • 11:40am - 12:30pm
[FIRESIDE CHAT] Revolutionizing the CX in the healthcare Industry: A Digital Success Story  

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How has the healthcare industry, traditionally an industry with strict audit procedures and legacies successfully adopt digital transformation to become digital?  What are some of the success stories?   


Moderator
avatar for Pradipto  Goswamee

Pradipto  Goswamee

Senior Principal, Life Sciences Consulting, Accenture
Pradipto is Head of Patient Services , Accenture Life Science Consulting. Prior to this role, he was the Regional Digital Business Partner & Patient Care lead for a major Pharmaceutical organization. He has co-created commercial execution strategies and shaped / executed large scale... Read More →

Speakers
avatar for Caitlin Nguyen

Caitlin Nguyen

Digital Transformation Lead, Sanofi Consumer Healthcare
Caitlin’s experience centres on solving business problems leveraging digital and transforming B2C and B2B organisations to deliver higher value commercial outcomes at velocity. Her key area of focus is driving digital transformation and innovation with a focus on the multichannel... Read More →
avatar for Michael Hofer

Michael Hofer

Head of Digital & eCommerce, Zuellig Pharma
Michael joined Zuellig Pharma in July 2019 in the newly created role of Director of eCommerce & Digital and is responsible for developing and executing an integrated, long-term eCommerce and Digital strategy for the Group. Before joining Zuellig Pharma, Michael was with DKSH, a Market... Read More →


Wednesday November 4, 2020 11:40am - 12:30pm +08

Attendees (1)