CDO Innovation Asia Virtual Forum 2020: Full Schedule

9:45am GMT+08

Welcome

Speakers

Chuck Powers

Managing Director, Global Digital Assets, Evrensel Capital Partners Limited

A very early adopter of Bitcoin and Blockchain systems, Chuck has long believed that cryptocurrency would be the disruptive technology of the 21st century. This love of digital technology led to his partnering in the creation of several cryptocurrency systems. With expertise in... Read More →

Wednesday November 4, 2020 9:45am - 9:50am GMT+08

9:50am GMT+08

[PANEL] Forging Ahead: Accelerating Transformation to Capture Rebounding Opportunities

COVID-19 has stressed the importance of being agile, digitally capable, and future-proofed. To seize opportunities in the impending recovery, enterprises must breakout of the vicious budget-reducing cycle and focus on accelerating transformations.

What are the right strategies post-COVID to move forward?
How to prioritize and reallocation resources to maximize business impacts?
How to acquire the required talents to accelerate transformations? Is it worth the challenge?

Moderator

Aaron Pang

Former Head of Digital Transformation, HKICPA

Aaron is an experienced digital and business executive with over 14 years of experience from professional service, consulting and fast growing technology company. He helps organizations and people to become effective at what they do by integrating change with operation and re-skilling... Read More →

Speakers

Enoch Tsui

Regional Chief Digital Officer, Asia Pacific, Invesco

As Regional Chief Digital Officer, Enoch Tsui leads Invesco’s digital capabilities and strategy for the Asia Pacific Region, include developing and implementing go-to-market plans for digital products and platforms. He is based in Shanghai and is a member of the Asia Pacific Management... Read More →

Frank Bignone

Head of Digital Transformation Asia Pacific & China, Airbus

Frank is the Head of Digital Transformation for the Asia Pacific & China Region at Airbus and leads the company’s efforts to transform its businesses to embrace the accelerating pace of technological and business model evolution required in the era of digitization. Prior to the... Read More →

Ketan Samani

Chief Digital Officer, China Development Financial

Wednesday November 4, 2020 9:50am - 10:30am GMT+08

PANEL DISCUSSION

10:30am GMT+08

Shifting to a First-Party Data Strategy for a Better Customer Experience

Speakers

Ruby Cheung

Solutions Consultant, Tealium

Ruby has over 13 years experience in pre-sales as a technical consultant supporting all aspects of sales activities and sales channels development for both software and hardware products in IT vendors. Ruby has an extended knowledge in the whole software development life cycle... Read More →

Mark Van Den Haak

VP of Sales Asia, Tealium

Wednesday November 4, 2020 10:30am - 10:50am GMT+08

10:50am GMT+08

Break

Wednesday November 4, 2020 10:50am - 11:00am GMT+08

BREAK

11:00am GMT+08

[KEYNOTE] Creating Winning Collaboration with Data Owning Digital Enterprises: How CDOs can Leverage on New EcoSystems

The wealth of customer pools sitting in digital platforms such as Grab and GO-JEK could proof lucrative if monetized correctly. Through embedding the products of enterprises into the customer journeys of such digital platforms, there could be win-win situations for all parties involved. It is however challenging in the course of building innovative products collaboratively. Speed-to-market, IT architecture, communications, and alignment of business objectives are all factors of conflicts. This case study will showcase how the speaker overcomes these challenges and reveal his/her recommendations for other enterprises that are looking into similar eco-system plays.

Speakers

Andrew Taggart

Partner | Clients & Markets Leader, PwC South East Asia Consulting

Andrew is a Partner withPwC’s South East Asia Consulting business, based out ofSingapore.Andrew brings over 25years of experience in driving customer focused business and technology innovation and transformation. He has worked with many leading clients across Asia, Australia, UK... Read More →

Wednesday November 4, 2020 11:00am - 11:20am GMT+08

Pioneering in Technology Deployment and Partnerships, KEYNOTE

11:00am GMT+08

[PANEL] Experience Design: Aligning Digital Experiences Across Business Units and Touch Points

Digital experiences across business units and touchpoints are often fragmented. Digital leaders must tackle the challenge to align them, to ensure brand consistency and facilitate cross-selling.

How to align experiences across multiple touchpoints and modalities?
How to attain buy-ins from business unit leaders to work towards the same direction?
How to integrate various under-the-hood technology piece together efficiently?
How to best cater to different jurisdictions and languages across different countries?

Moderator

Mark Van Den Haak

VP of Sales Asia, Tealium

Speakers

Antoine Bouchacourt

Vice President - Asia, Shootsta

Antoine Bouchacourt is Vice President, Asia at Shootsta. He oversees and manages the business operations and development for Asia. To date, he has expanded the business across Singapore, Hong Kong, and Japan. With over 15 years of experience, Antoine has held several senior management... Read More →

Maria Gagos

Head of MarTech and Digital, S&P Global

Maria Gagos leads the vision, strategy and execution for transforming the digital footprint S&P Global, spanning web properties and marketing technology stack. She is responsible for the online properties of S&P Global, as well as for the company’s digital advertising and social... Read More →

Ketan Samani

Chief Digital Officer, China Development Financial

Wednesday November 4, 2020 11:00am - 11:40am GMT+08

Improving CX through Efficient Integration of OE Metrics, PANEL DISCUSSION

11:20am GMT+08

[FIRESIDE CHAT] Partner with, Invest in, or Acquire: The Ideal Collaboration Model with Start-ups

Incumbent enterprises work with start-ups to access transformative concepts and pioneering technologies.

How much control do established companies need on start-ups?
How to close the gaps between the valuation models for start-ups and corporations?
What level of return on investments should companies expect out of start-ups?
In cases of acquisitions, how best to retain and integrate the founders of the acquired start-ups?
What other factors should companies consider?

Moderator

Chuck Powers

Managing Director, Global Digital Assets, Evrensel Capital Partners Limited

Speakers

Damien Wu

Director of Digital Transformation, ChinaChem Group

Mr. Wu is Director of Digital Transformation at ChinaChem Group. In addition, he is also the Chairman of Smart City Consortium’s Proptech Committee, as well as an advisor for various organizations such as the Hong Kong Science and Technology Park and the Logistics and Supply... Read More →

Wednesday November 4, 2020 11:20am - 12:00pm GMT+08

Pioneering in Technology Deployment and Partnerships, FIRESIDE CHAT

11:40am GMT+08

[FIRESIDE CHAT] Upcoming Technologies Influencing CDO’s Function: Gearing Up for the Impact of 5G Rollout and Blockchain 

Organizations at the forefront of technologies will want to assess how 5G and blockchain will be a game changer. With the number of connected devices predicted to reach 50 billion by 2020 and 5G coming on full stream, what difference will it make to current technologies? Is 5G a game changer for IoT?  Where does Blockchain feature for organizations? Is there a real demand or hype for 5G and blockchain? 

Assess impact of 5G and blockchain: What does this signify for organisations?  
How will the digital landscape transform with these technologies?  
How can organisations leverage and create positive business outcomes moving forward?

Moderator

Samir Neji

CEO & Founder, dltledgers

Samir Neji is the CEO and founder of #dltledgers. He is a serial technopreneur who has led four businesses (#dltledgers, Anaplan, CPM Consulting, and Diagonal Consulting) in his career. Samir brings over 25 years of experience in enterprise planning and performance management. He... Read More →

Speakers

Vishnu Bhan

Head - Center of Digital Excellence, CODE (part of Singtel Group enterprise business)

Vishnu leads the Singtel Center of Digital Excellence (CODE) which aspires to be the partner of choice for enterprises in Asia Pacific to help them in accelerating their Digital Transformation journey. The lab is fully equipped to conduct training, prototyping as well and develop... Read More →

Wednesday November 4, 2020 11:40am - 12:10pm GMT+08

Pioneering in Technology Deployment and Partnerships, PANEL DISCUSSION

11:40am GMT+08

[FIRESIDE CHAT] Revolutionizing the CX in the healthcare Industry: A Digital Success Story  

How has the healthcare industry, traditionally an industry with strict audit procedures and legacies successfully adopt digital transformation to become digital?  What are some of the success stories?  

Moderator

Pradipto  Goswamee

Senior Principal, Life Sciences Consulting, Accenture

Pradipto is Head of Patient Services , Accenture Life Science Consulting. Prior to this role, he was the Regional Digital Business Partner & Patient Care lead for a major Pharmaceutical organization. He has co-created commercial execution strategies and shaped / executed large scale... Read More →

Speakers

Caitlin Nguyen

Digital Transformation Lead, Sanofi Consumer Healthcare

Caitlin’s experience centres on solving business problems leveraging digital and transforming B2C and B2B organisations to deliver higher value commercial outcomes at velocity. Her key area of focus is driving digital transformation and innovation with a focus on the multichannel... Read More →

Michael Hofer

Head of Digital & eCommerce, Zuellig Pharma

Michael joined Zuellig Pharma in July 2019 in the newly created role of Director of eCommerce & Digital and is responsible for developing and executing an integrated, long-term eCommerce and Digital strategy for the Group. Before joining Zuellig Pharma, Michael was with DKSH, a Market... Read More →

Wednesday November 4, 2020 11:40am - 12:30pm GMT+08

Improving CX through Efficient Integration of OE Metrics, FIRESIDE CHAT

12:10pm GMT+08

End of Day 1

Wednesday November 4, 2020 12:10pm - 12:30pm GMT+08

9:45am GMT+08

Welcome Remarks

Speakers

Daniel Chan

Senior Consultant, Questex Asia

Thursday November 5, 2020 9:45am - 9:50am GMT+08

9:50am GMT+08

[KEYNOTE] Digital Transformation Sharpens Your Skills in Turning Enemies to Advocates – See How It’s Done!

Transformation is challenging. CDOs require support from multiple layers within their organizations in order to implement changes to business strategies and processes. From senior management to front line staff members, CDOs need to cultivate a community that fosters innovation and commits to changes. In this keynote, the speaker will share first-hand experiences in cultivating internal advocates to help drive digitization efforts.

Speakers

Akina Ho

Head of Digital Transformation & Innovation, The Great Eagle Company, Limited

With 20 years of experience in innovative technology, consulting, finance, hospitality and operational executive management experience starting from the Silicon Valley to worldwide.  Akina is leading a new department at Great Eagle to execute digital transformation at the group... Read More →

Thursday November 5, 2020 9:50am - 10:10am GMT+08

KEYNOTE

10:10am GMT+08

[PRESENTATION] Building a Data Driven Culture to Help Power Retail Media Insights

Citrus Ad is a live data marketplace for retailers that puts rich insights into the hands of the advertiser and well governed BI into the hands of the business user.
Adam Skinner, CTO at Citrus Ad will share how he challenged the norm to deliver modern, collaborative data capabilities throughout the company. Find out what it took to develop the technology and build the culture. He’ll share their journey and lessons learned along the way.
You’ll learn how to:

Create a culture of curiosity and confidence around data driven decision making
Rapidly enable and scale a secure and governed self-service BI offering
Integrate and manage a complex data ecosystem
Extend the value of data to customers, suppliers, partners and beyond

Speakers

Adam Skinner

CTO, Citrus Ad

Innovative CIO/CTO with demonstrated success directing large business transformation programs. A technology visionary with a track record of bringing clarity and direction to strategic business decisions enabling immediate savings and assuring future, profitable business growth. Directed... Read More →

Thursday November 5, 2020 10:10am - 10:30am GMT+08

10:30am GMT+08

[PANEL] What Worked for Us: Overcoming the Perennial Challenge of Creating Innovation-Centric Approach  

Most enterprises find the transition phase towards digital operations challenging. In addition to implementing a ‘top-down’ approach in creating a digital-conducive environment and nurturing innovation-centric culture, there is a need to ensure the digital manifesto is embedded in the DNA of organisations. What are the key approaches CDOs should consider to increase success:  

Hiring: how to start a good plan well in advance   
Upskilling: how to handle resistance and inhibition   
Training: integrating new and regular tools to train & monitor

Moderator

Shashank Singh

Chief Transformation Officer, Validus Capital

Speakers

Akina Ho

Head of Digital Transformation & Innovation, The Great Eagle Company, Limited

Ivan Ng

CTO, City Developments Limited

Ivan Ng is Chief Technology Officer of City Developments, a global real estate leader operating across 29 countries. He leads Group Technology, Strategy and Operations, with oversight of Group IT and Digital Initiatives.With over 20 years of experience, Ivan has held regional leadership... Read More →

Thursday November 5, 2020 10:30am - 11:10am GMT+08

PANEL DISCUSSION

11:10am GMT+08

Break

Thursday November 5, 2020 11:10am - 11:20am GMT+08

BREAK

11:20am GMT+08

[FIRESIDE CHAT] Digital Monetization as a KPI: What are the Metrics for Determining Success?

Depending on the digital maturity of organizations, the success of digital monetization varies. In some cases, CDOs can deliver profitable business outcomes based on platforms to create value and competitive advantage. In other cases, CDOs can monetize data assets and reinvent business models to create new revenue streams. What are the metrics to determine success when digital monetization is a KPI? How should organizations benchmark performance to business outcome effectively? 

Making a commercial impact on running businesses 
What are the remits of CDO with respect to digital monetization? 
How are the KPIs set in varyingly matured enterprises

Moderator

Shashank Singh

Chief Transformation Officer, Validus Capital

Speakers

Asha Poulouse

VP & Global CIO, Data and Analytics, GE Healthcare

Asha is currently the Vice President and Global CIO for Data Analytics at GE Healthcare. In this role Asha is responsible to drive profitability and growth and a data driven culture at GE Healthcare. Her responsibilities span Enterprise data platforms and architecture, reporting... Read More →

Thursday November 5, 2020 11:20am - 11:40am GMT+08

11:40am GMT+08

[PANEL] Business Model Innovation: Enhancing Value Proposition and Optimizing Operation Models for Post-Pandemic Competitive Advantages

With resource constraints and acute consumer behavioural changes brought forth by COVID-19, CDOs are challenged to maximize existing resources, innovate new transformation paths, and sustain growth in the next 12-18 months.

How should CDOs go about creating changes to business models?
Between radical opportunistic models and mild adaptation of existing core models, how should CDOs determine the right approach that is uniquely suitable for their enterprises?
How could CDOs maximize the impacts that their initiatives have on revenue generation?
Subscription models, payment models and B2B2C are the latest trends. What opportunities await within each of them and how should CDOs prioritize their focus?
What are considered great ideas for CDOs? Is ROI the only factor impacting decisions?
What could CDOs do to keep the momentum in the current economy?

Moderator

Yann Hamon

Founder and Managing Director, why innovation!

Yann Hamon is the Founder and Managing Director of why innovation!, a consultancy specialised in business agility and digital innovation. Over the past years, the company has helped organisations such as Singapore Airlines, DFS, HSBC and Prudential to tackle innovation challenges... Read More →

Speakers

Ir. Andrew Young

Associate Director (Innovation), Sino Group

Ir Andrew Young has over 35 years of executive experience, including Director of Partnership Development for the Hong Kong Polytechnic University (PolyU), Chief Commercial Officer of Hong Kong Science & Technology Parks Corporation. He is now Associate Director (Innovation) for Sino... Read More →

Thursday November 5, 2020 11:40am - 12:00pm GMT+08

PANEL DISCUSSION

12:00pm GMT+08

[CASE STUDY] Launching First-to-Market Product to Satisfy Customer Demand and Regulatory Requirements - Tricor

COVID-19 has resulted in restrictions of group gathering. To help listed companies ensure compliance of AGM requirements, Tricor accelerated the pace of development for their e-AGM platform. In the process, they collaborated with regulatory bodies to craft relevant guidelines. In this case study, the speaker will share the challenges and experiences faced in getting the product market ready.

Speakers

Eric Cheung

Group Transformation Director, Tricor

Eric Cheung is the Group Transformation Director at Tricor Group, a private-equity backed global provider of business services. He is responsible for driving the transformation with a focus on Hong Kong to deliver transformational change and improvements throughout the customer... Read More →

Thursday November 5, 2020 12:00pm - 12:20pm GMT+08

12:20pm GMT+08

[CASE STUDY] Governance and Compliance Challenges in Digital Transformation: How do the C-suites Plan and Implement a Comprehensive Framework to Stay Compliant 

Governance and compliance should not be left as an afterthought as companies move to become digital. Ineffective governance can lead to missed opportunities and become more costly for organisations.   

What governance and compliance challenges come up for a CDO 
Review of regulatory policies that impact digital compliance 
Pitfalls and risks in ignoring digital governance 
Case studies of digital non-compliance and cost and sustainability challenges

Speakers

Arivuvel Ramu

CTO, TONIK Bank

Ramu working as a Group CTO at TONIK Financial Pte Ltd Singapore and heading Digital Banking Information (Technology & Operation) Organization.Ramu brings over 17+ years of information technology enterprise architecture and innovative product development, IT Operations and IT Security... Read More →

Thursday November 5, 2020 12:20pm - 12:40pm GMT+08

12:40pm GMT+08

End of Conference

Thursday November 5, 2020 12:40pm - 1:00pm GMT+08